FAQs

Which countries do you ship to?

We Ship Worldwide. Countries we have shipped to include Australia, Canada, Finland, France, Greece, New Zealand, Portugal, Saudi Arabia, United Kingdom, United States

Which shipping method do you use?

We use Canada Post, United States postal systems and Purolator Courier.

How long does it take shipping from Canada?

Shipping within Canada is by Canada Post and takes 2-5 business days.

Shipping to the US (except Alaska and Hawaii) is by Purolator Courier and takes 2-6 business days (faster service up to overnight can be arranged by contacting us:

email lillian@mastectomydesigns.com 
phone: 1 866 594 7435 (Canada and US).

Anywhere that needs a plane to get to from Canada is shipped by Canada Post and takes 7-10 business days to most countries.

As mentioned earlier, faster service can be arranged to ship via Purolator Courier by contacting us. 3 day shipping orders are shipped from York, PA using the United States postal services.

Can I track the shipping on my order?

All orders shipping to Canada and the US are sent tracked packet by default, which means you get a tracking number when you place an order.

Due to the high cost of sending an order to other countries using tracked packet, orders are sent by default small packet air using Canada Post.

You can always select the shipping to include or not include tracking. Tracked packet, express and expedited shipping
have a tracking number. Small packet air does not. Feel free to contact us for different shipping options.

How soon will my order be shipped?

We recognize the importance of getting your order to you as soon as possible. Orders are shipped out within 24 to 48 hours if at all possible, excluding weekends or holidays when Canada Post and Purolator does not accept mail.

If my order is a gift, can I include a note for the recipient?

Yes. There is a communication box on the order form where you can leave us a note to include with your gift.

Which size pillow do I buy?

Most people would find either size small or large to be fine. The large pillow was designed with a “u” shaped opening to cradle and support a larger arm. The small pillow was designed for the smaller arm which will be cradled and supported with a “v” shaped opening.

Can I cancel my order?

You may cancel your order by phoning toll free in the US and Canada 1 866 594 7435 or by notifying us through the contact us form on this website. We suggest you contact us immediately because most orders are sent out within 36 hours after they are placed. Once your order has been shipped, we cannot cancel the order. It then goes into the return policy category.

What are the return policies?

We will gladly refund you your money upon your request. Please give us a call first toll free US and Canada
1 866 594 7435 or send us an email to discuss the refund and return. There are no returns after 7 days upon receiving the product. The money for the product will be refunded through Paypal once we receive the product back in good condition. The refund process then will be initiated with PayPal within 48 hours and you will be notified by PayPal when the refund will come through. The initial shipping charges for the order is non-refundable and the return shipping charges are the buyer’s responsibility. We encourage all return shipments to be made using the US and Canada Postal Systems.

What payment methods do you use?

Our shopping cart is through PayPal, a widely used secure way of purchasing products on line. You do not have to have an account with PayPal to be able to use it. PayPal accepts a number of different credit cards, including Visa and Mastercard.

If you prefer to make a “person-to- person” order, phone our toll free number 1 866 594 7435, and we will gladly take your order over the phone, including payment with a credit card. That credit card number will be processed through PayPal’s virtual terminal and then destroyed.

What if my order gets lost in the mail?
We notify you when your order gets mailed with the expected delivery date and a tracking number (no tracking for international orders). If your order does not arrive in that time frame, we ask you to contact us by email lillian@mastectomydesigns.com or toll free number (US and Canada) 1 866 594 7435. We will then contact Canada Post to put a tracker on that package and work together with them to get that order to you. We have no control over the package when kept at the customs border security, which could be a cause for delay of the delivery.